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Privacy Policy

Last Updated: 11/27/2025

A&C Urgent Care (“we,” “our,” or “us”) is committed to protecting the personal information of our patients and website visitors. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact our office, or receive care at our clinic.

This notice applies to our online services, email communications, text messages, and in-person interactions. For medical information protected under HIPAA, we follow all federal and California requirements.

1. Information We Collect 

We may collect the following types of information:

 

Information You Provide

  • Name

  • Date of birth

  • Phone number

  • Email address

  • Insurance details

  • Appointment requests

  • Messages or forms submitted through our website

 

Information Collected Automatically

When you use our website, certain data may be collected automatically, such as:

  • IP address

  • Browser type

  • Device information

  • Cookies or analytics data

2. How We Use Your Information

We use the information collected to:

  • Schedule and manage appointments

  • Communicate with you regarding your visit

  • Confirm, change, or cancel appointments

  • Respond to questions sent through our website

  • Improve our website and patient experience

  • Meet compliance and legal requirements

We do not sell or share your personal information to outside companies for marketing.

3. Text Messaging Consent

By providing your mobile phone number on our website, during registration, or while receiving care at our clinic, you agree that:

  • You give consent for us to send text messages related to appointment reminders, registration details, visit instructions, follow-up reminders, or other clinic-related notices

  • Message frequency may vary (e.g., weekly, monthly, or based on upcoming visits)

  • Messages may be recurring depending on your appointments or ongoing care

  • You may opt out at any time by replying STOP

  • You may request assistance by replying HELP

  • Message and data rates may apply

  • We do not share your phone number or texting history with third parties for marketing or promotional activity

Your choice to opt out of texting will not affect your ability to receive medical care at our clinic.

4. How We Protect Your Informaton

We use appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access or misuse. While no system can guarantee complete security, we follow industry standards and California requirements to keep your information safe.

5. How We Share Information

We may share your information:

  • With healthcare professionals involved in your care

  • With insurance companies to process claims

  • With service providers that help us run the clinic (e.g., secure texting platforms, billing systems)

  • When required by law, court order, or public health reporting

We do not share personal information with outside companies for advertising or sales-based activity.

6. Your Rights Under California Law

If you are a California resident, you may have certain rights under state privacy laws, including the right to:

  • Request access to the personal information we hold

  • Request correction of your information

  • Request deletion of certain non-medical information

  • Ask how your information is used

To submit a request, contact us using the information provided below. Please note that health-related information already protected under HIPAA follows federal rules, which may differ from California’s consumer privacy rules.

7. Cookies and Website Tracking

Our website may use cookies or tracking tools to improve functionality and analyze website activity. You may disable cookies in your browser settings, though some features may not work properly if disabled.

8. Children's Policy

We do not knowingly collect personal information from children under 13 through our website. Any information for minors is handled through parents or legal guardians as required for medical care.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected by the “Last Updated” date above. Continued use of our website or services means you accept any updated version.

10. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

A&C Urgent Care
Address: 1000 S Anaheim Blvd. Anaheim, CA 92805
Phone: 714-634-4884
Email: frontdesk@urgentcareac.com

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